WEBVTT Kind: captions Language: en 00:00:00.120 --> 00:00:02.780 Special news segments *Pew news intro plays in BG* 00:00:02.780 --> 00:00:04.440 Special Special 00:00:04.440 --> 00:00:06.380 Special News Segment 00:00:06.440 --> 00:00:08.080 Special 00:00:10.700 --> 00:00:11.200 (Pewds said 'special' 5 times. js.) 00:00:11.200 --> 00:00:15.400 Good evening. I'm Poppy Harlow here for your *special* news segment 00:00:15.600 --> 00:00:19.760 any youtuber mentioned in this video is just for context (lwiay intro smile) 00:00:20.600 --> 00:00:26.220 I am not dragging these people. It's JUST for context, full disclaimer guys: 00:00:26.320 --> 00:00:29.920 Just context. No for real it is just context *smirk* 00:00:29.920 --> 00:00:36.740 I think if this story goes mainstream which it very likely will, it will have a negative impact on youtubers 00:00:36.740 --> 00:00:38.070 What am I talking about? 00:00:38.070 --> 00:00:40.120 Well, of course Better Help. 00:00:40.120 --> 00:00:42.920 you've already heard about it from your favorite youtuber 00:00:42.920 --> 00:00:52.640 Better help *montage* 00:00:52.640 --> 00:00:56.660 There is a list of over a hundred youtubers who have promoted this website 00:00:56.660 --> 00:01:01.720 It's been all over reddit, my own subreddit. I always see these ads (but not the sweet submissions? jk pewds) 00:01:01.720 --> 00:01:03.220 try online therapy 00:01:03.220 --> 00:01:07.700 try online therapy and you too can grow a magnificent beard just like this guy *pewds is just jealous smh* 00:01:07.700 --> 00:01:08.939 Well, what is betterhelp? 00:01:08.940 --> 00:01:14.940 Well, it's been marketed as cheap, affordable, and private online therapy, with a professional. 00:01:14.940 --> 00:01:17.020 That's right. Hooray, professional. 00:01:17.020 --> 00:01:21.060 I discussed betterhelp in a previous video where I first heard about it 00:01:21.060 --> 00:01:23.220 and I was cautious about it, calling it a scam. 00:01:23.220 --> 00:01:28.840 Because I've seen not just youtubers, but actual therapists shilling the service. 00:01:28.840 --> 00:01:31.060 Shane: So we really believe it Felix: You're a sociopath. 00:01:31.060 --> 00:01:34.660 By the way, this video is sponsored by online therapy. 00:01:34.700 --> 00:01:39.440 So what's wrong with betterhelp then? You can have online therapy without leaving your house. 00:01:39.440 --> 00:01:40.880 You can have therapy at home. 00:01:40.880 --> 00:01:43.080 That's great, that sounds almost too good to be true. 00:01:43.080 --> 00:01:49.280 Well, yes, yes because it is. With Betterhelp, they have attempted to mass produce therapy. 00:01:49.300 --> 00:01:52.080 They pride on having 4 million users. 00:01:52.080 --> 00:01:55.700 And they've gathered this many users by saying this: 00:01:55.700 --> 00:01:59.960 "If you sign up with Betterhelp, you will pay only 65 dollars. 00:02:00.040 --> 00:02:04.620 Whereas if you go to an actual therapist and meet face-to-face, you'll be paying 00:02:04.620 --> 00:02:05.280 pfftshhh 00:02:05.300 --> 00:02:12.200 150 dollars." So look at how much money you are saving by using Betterhelp instead of face-to-face therapy. 00:02:12.200 --> 00:02:13.300 However, 00:02:13.300 --> 00:02:15.060 in their own Terms of Service, 00:02:15.060 --> 00:02:18.360 they acknowledge that if you are using this site, 00:02:18.360 --> 00:02:22.780 it is not a complete substitute for face-to-face examination 00:02:22.780 --> 00:02:25.980 and for a session by a licensed, qualified professional. 00:02:25.980 --> 00:02:33.520 So it's marketed as a cheaper substitute for therapy, when in reality, it's a luxury, it's an addition to therapy. 00:02:33.520 --> 00:02:38.900 Look how much money you are saving by not going to therapy. Also, by the way, you need to go to therapy. 00:02:39.780 --> 00:02:43.840 When you subscribe to Betterhelp, let's say you pick the most popular one. 00:02:44.280 --> 00:02:47.220 65 dollars per week, but you are billed monthly. 00:02:47.220 --> 00:02:52.080 So when the 7 day trial runs out, you're immediately billed 260 dollars. 00:02:52.080 --> 00:02:54.220 So let's say you sign up for Betterhelp, 00:02:54.220 --> 00:02:56.020 but for a 7 day free trial. 00:02:56.020 --> 00:02:59.120 As soon as that trial ends, you are charged immediately 00:02:59.120 --> 00:03:01.200 with the full price of a month 00:03:01.200 --> 00:03:08.640 260 dollars. And even if you immediately cancel, you are still charged the full amount for a month, that you will not use. 00:03:08.640 --> 00:03:14.380 And there's a lot of reviews that reinforce this. Betterhelp says how long will I use this service? 00:03:14.480 --> 00:03:15.580 Just as long you need it. 00:03:15.580 --> 00:03:18.440 You can cancel the subscription of the service at any time, 00:03:18.440 --> 00:03:20.520 we'll just charge you for the full month anyway. 00:03:20.520 --> 00:03:24.460 Now I've seen comments saying that if you contact them, they will pay you back. 00:03:24.460 --> 00:03:27.060 So, if you lost money signing up for this, 00:03:27.080 --> 00:03:28.680 please do reach out. 00:03:28.680 --> 00:03:31.560 Betterhelp also says that we'll find you an online therapist. 00:03:31.560 --> 00:03:36.020 Well, uh, you can just do this quick questionnaire and we'll find the right person for you. 00:03:36.020 --> 00:03:38.980 But in their Terms of Service, they also say: 00:03:38.980 --> 00:03:43.960 "We cannot assess whether the use of the councilor is right and suitable for your needs." 00:03:43.960 --> 00:03:45.220 So what do they do? 00:03:45.220 --> 00:03:47.540 They don't take accountability for anything. 00:03:47.540 --> 00:03:52.480 You can find a therapist that does phone calls or texting by yourself. 00:03:52.800 --> 00:03:54.460 Better help says themselves 00:03:54.460 --> 00:03:58.840 that they give no warranty for their willingness to give advice. They make no warranty 00:03:58.840 --> 00:04:03.980 whether what they say is even relevant, useful, correct, relevant a g a i n, 00:04:03.980 --> 00:04:06.560 satisfactory, or suitable to your needs. 00:04:06.560 --> 00:04:10.100 So they don't take responsibility for anything. How convenient. 00:04:10.100 --> 00:04:15.840 On review sites, it says that betterhelp is 69 percent positive and 21 percent negative. 00:04:15.840 --> 00:04:17.320 So if someone says: 00:04:17.320 --> 00:04:18.820 "Betterhelp really worked for me." 00:04:18.820 --> 00:04:23.500 That's because they had a good therapist, not because betterhelp provided good service. 00:04:23.500 --> 00:04:27.620 Because they don't take accountability for any of their counselors. 00:04:27.800 --> 00:04:31.400 Which then leads to a lot of people having bad experiences. 00:04:31.600 --> 00:04:34.320 They say themselves that they don't diagnose, 00:04:34.320 --> 00:04:36.850 the platform is not intended for diagnoses. 00:04:36.850 --> 00:04:40.720 But then you have really questionable videos of Youtubers saying: 00:04:40.720 --> 00:04:45.580 "I suffer with binge eating, which I do want to talk to you guys about 00:04:45.580 --> 00:04:49.000 because I was officially diagnosed with Binge Eating Disorder 00:04:49.000 --> 00:04:51.000 by my therapist." 00:04:51.000 --> 00:04:54.720 I was officially diagnosed by their therapist. 00:04:54.720 --> 00:04:56.860 Okay, who-who diagnosed you? 00:04:56.860 --> 00:04:59.360 "If you guys have ever heard of betterhelp.com" 00:04:59.360 --> 00:05:00.300 Oh really? 00:05:00.300 --> 00:05:03.540 So you were officially diagnosed by a therapist? 00:05:03.540 --> 00:05:06.160 Therapists should not diagnose you, by the way. 00:05:06.160 --> 00:05:10.600 And better help themselves say that, but still, apparently it happens. 00:05:10.600 --> 00:05:13.340 "I never actually received any therapy. 00:05:13.340 --> 00:05:16.480 We just kept setting appointments and he just kept missing them 00:05:16.480 --> 00:05:20.860 and not giving me any warning or any real reason 00:05:20.860 --> 00:05:23.140 and was really unprofessional in his messages. 00:05:23.140 --> 00:05:23.980 So, 00:05:23.980 --> 00:05:28.240 I'm seeing betterhelp everywhere and I'm getting flashbacks." 00:05:28.960 --> 00:05:34.220 Obviously, if you meet a therapist face-to-face, you can still have bad experiences. 00:05:34.240 --> 00:05:40.540 but if betterhelp themselves doesn't take any accountability of finding you the right therapist or any 00:05:40.540 --> 00:05:47.700 accountability for the actions of their therapist then what's the point? What do they do besides charging you? 00:05:47.700 --> 00:05:51.660 It just came to my attention that I missed a portion of the Terms of Service 00:05:51.660 --> 00:05:56.820 This one is deeply concerning and guess why I missed it? They deleted it. Just a few days ago 00:05:56.820 --> 00:05:58.080 How convenient 00:05:58.080 --> 00:06:04.740 this one says that they don't guarantee the verification of the skills, degrees, qualifications 00:06:04.760 --> 00:06:10.100 certification, credentials, competence or background of any counselor 00:06:10.100 --> 00:06:15.820 with betterhelp you'll be talking to professionals, just beware that it's your responsibility 00:06:15.820 --> 00:06:18.220 to determine whether they are or not 00:06:18.220 --> 00:06:23.940 It's your responsibility to determine whether they have any degree or qualification or certification 00:06:23.940 --> 00:06:25.040 or all these things 00:06:25.040 --> 00:06:29.600 What does betterhelp do besides selling you a product that doesn't exist? 00:06:29.700 --> 00:06:31.220 that they don't sell. 00:06:31.220 --> 00:06:36.120 a lot of reviews have spoken about this saying that their counselors was really questionable 00:06:36.120 --> 00:06:42.860 with all kinds of crazy stories, and considering how little the actual therapists using betterhelp gets paid. 00:06:43.100 --> 00:06:46.560 it's obvious that you're not gonna get the best service 00:06:46.560 --> 00:06:50.400 people even saying that they most likely just talk to another person 00:06:50.400 --> 00:06:53.420 Their therapist just changed throughout the year and 00:06:53.420 --> 00:06:56.780 they they don't even know who they were talking to anymore 00:06:56.780 --> 00:06:59.360 now I can't vouch that these reviews are legit 00:06:59.560 --> 00:07:03.740 Obviously they are anonymous reviews, but I can if you want to do that argument 00:07:03.860 --> 00:07:06.500 neither of the good reviews are legit either 00:07:06.500 --> 00:07:10.720 If you go to better helps own website, their testimonies 00:07:10.740 --> 00:07:13.320 They are filled with testimonies 00:07:13.320 --> 00:07:16.100 most of them starting off with text saying 00:07:16.100 --> 00:07:18.780 Joel was excellent referring to their therapist 00:07:18.840 --> 00:07:20.640 Alex has been so helpful. 00:07:20.640 --> 00:07:22.480 She is very understanding 00:07:22.480 --> 00:07:24.120 referring to their therapist 00:07:24.120 --> 00:07:25.980 Jerry is empathetic 00:07:25.980 --> 00:07:28.860 while you scroll down and you find this guy 00:07:28.980 --> 00:07:34.720 "Julian says that betterhelp.com is a reliable online platform to receive therapy 00:07:34.740 --> 00:07:41.600 it can be easier and safer to communicate with a licensed psychologist from home than at an office 00:07:42.160 --> 00:07:47.280 a therapist of theirs, Loren McCoy, is attentive and does ask the right questions 00:07:48.000 --> 00:07:49.840 you needn't stay alone." 00:07:51.620 --> 00:07:52.800 Jesus 00:07:52.800 --> 00:07:54.900 you needn't stay alone 00:07:54.900 --> 00:07:56.200 *pre-halloween edit* 00:07:56.200 --> 00:07:58.760 and notice how he says 'Julian says'. 00:07:58.760 --> 00:08:01.180 "Julian says that betterhelp.com" 00:08:02.520 --> 00:08:07.060 Who's Julian? His therapist is Lauren. Is he Julian? 00:08:07.080 --> 00:08:11.000 Is he referring to himself? Is he reading the script so badly? 00:08:12.920 --> 00:08:15.860 What is this site? What is going on here? 00:08:15.860 --> 00:08:19.060 the cherry on the top here is that in their Terms of Service 00:08:19.060 --> 00:08:20.780 they can share your data 00:08:20.900 --> 00:08:26.280 and anything talking about mental health related, that's that's really not a problem if that's public information, 00:08:26.280 --> 00:08:26.900 right? 00:08:26.900 --> 00:08:32.460 I mean the whole idea of having online therapy with an online footprint is a bad idea in general. 00:08:32.460 --> 00:08:34.260 Why is my accent so wrong? 00:08:34.260 --> 00:08:39.220 NOW this is some of the reason that I found out that betterhelp is not what they are saying it is 00:08:39.220 --> 00:08:40.920 There's a lot of more information 00:08:40.920 --> 00:08:46.140 and a lot of more crazy things that I don't want to bring up, but there is a lot of suspicious activity 00:08:46.140 --> 00:08:50.200 to say the least. For me where this whole thing gets the most messed up 00:08:50.200 --> 00:08:54.220 It's the marketing. when I first heard about better help I was immediately skeptical 00:08:54.220 --> 00:09:00.060 because I've been approached by a similar app a year ago and a very few selected people told me 00:09:00.260 --> 00:09:03.600 Felix this app is not what they are saying it is 00:09:03.600 --> 00:09:08.260 luckily the app didn't cost any money and luckily I didn't take the money for the promo 00:09:08.260 --> 00:09:13.060 for some reason I recognized that it was a bad idea taking money for a mental health issue 00:09:13.060 --> 00:09:15.920 and how so many youtubers failed to recognize this 00:09:16.100 --> 00:09:17.320 It's just beyond me 00:09:17.320 --> 00:09:18.880 Well, maybe it shouldn't be 00:09:18.880 --> 00:09:21.900 there's over a hundred youtubers who have promoted better help 00:09:21.900 --> 00:09:25.640 But the most concerning thing about this is not that they're getting paid to promote it 00:09:25.640 --> 00:09:30.440 I think that's fine. But they are paid per person that signs up to betterhelp 00:09:30.440 --> 00:09:32.180 and not just a little money either 00:09:32.180 --> 00:09:36.780 It's been confirmed that youtubers have been paid $200 per person 00:09:36.780 --> 00:09:39.460 that they get to sign up for betterhelp 00:09:39.480 --> 00:09:42.220 $200 that's a lot of money 00:09:42.220 --> 00:09:45.940 just get a thousand people signing up. You just made two hundred thousand dollars 00:09:45.940 --> 00:09:50.900 So obviously you're highly incentivized to tell people to sign up for this service 00:09:50.900 --> 00:09:54.640 In my video when I meme betterhelp, I was just joking 00:09:54.640 --> 00:09:56.700 "By the way guys everyone is a sociopath 00:09:56.700 --> 00:10:01.200 enter the code Shane for your cheaper online therapy today." 00:10:01.200 --> 00:10:03.620 I would never have guessed it would actually, this was the case 00:10:03.740 --> 00:10:08.180 So this leads to a lot of the sponsored videos of these hundred of youtubers 00:10:08.180 --> 00:10:09.560 being about mental health 00:10:09.560 --> 00:10:14.800 which could actually be a good thing, but they are made so that people sign up for the website. 00:10:14.800 --> 00:10:15.580 "I'm Scott 00:10:15.580 --> 00:10:17.660 It's Scott for depression to expression 00:10:17.660 --> 00:10:22.100 if you're looking for anything to miss out on don't miss out on this 00:10:22.140 --> 00:10:25.560 Welcome to Express. Whoa. I actually messed up there." 00:10:27.720 --> 00:10:28.220 "and 00:10:28.220 --> 00:10:29.480 completely serious" 00:10:30.240 --> 00:10:31.420 "before we start, 00:10:31.420 --> 00:10:34.700 I have so much respect for each and every one of you for watching 00:10:34.700 --> 00:10:37.080 and being pa..." "why do you ask for my payment information now? 00:10:37.080 --> 00:10:37.820 okay," 00:10:37.820 --> 00:10:44.720 "as we know I've been in therapy I've been just dealing with a lot of stuff that I need to deal with and I feel good. 00:10:44.720 --> 00:10:48.640 Anyways, I feel good. That's what is that probably about." 00:10:48.760 --> 00:10:52.660 "so you can access professional, affordable and convenient counseling." 00:10:52.660 --> 00:10:57.620 "I just hit a wall where it was, was gotten so bad that it was basically either 00:10:58.140 --> 00:11:00.040 stop making videos or 00:11:00.040 --> 00:11:01.200 disappear" 00:11:01.200 --> 00:11:05.020 "Also this video is sponsored by betterhelp more information about that at the end of this video" 00:11:05.020 --> 00:11:08.360 "I believe having a healthy mind to be a top priority 00:11:08.360 --> 00:11:09.820 At least for myself 00:11:09.820 --> 00:11:11.940 a healthy mind leads to a healthy life 00:11:11.940 --> 00:11:14.980 But before you guys go, I just want to share with you betterhelp." 00:11:14.980 --> 00:11:20.180 "It may seem like you are unable to gain, a clearer perspective 00:11:20.740 --> 00:11:23.760 You no longer need to feel the suffering 00:11:25.160 --> 00:11:28.420 Counselors at betterhelp are on your side." 00:11:28.420 --> 00:11:33.580 "Probably 70, 80, 90 hour work weeks with travel in between, of course she got burn out" 00:11:33.580 --> 00:11:36.960 i'm so... i'm fucking done 00:11:36.960 --> 00:11:40.940 In light of this video I'm working with betterhelp to help provide another resource for you guys" 00:11:40.940 --> 00:11:43.680 to be fair I don't think these youtubers know what they're promoting 00:11:43.680 --> 00:11:44.600 and on the paper 00:11:44.600 --> 00:11:46.280 It sounds like a great thing 00:11:46.280 --> 00:11:51.080 if you can help people and get paid at the same time. What's the- what's wrong with that? 00:11:51.080 --> 00:11:56.880 I don't think everyone is completely innocent, but I don't think there's any point in faulting anyone too much either 00:11:56.980 --> 00:12:01.480 recently there's been a big topic on YouTube about mental health 00:12:01.480 --> 00:12:03.820 ten youtubers fighting mental health stigma 00:12:03.820 --> 00:12:07.700 'YouTube is failing its creators' and 'why youtubers are feeling burned out' 00:12:07.700 --> 00:12:12.120 I talked about this topic because I don't want people chasing phantom dragons 00:12:12.140 --> 00:12:17.600 I don't want people to think that they win by acquiring wealth and fame. 00:12:17.600 --> 00:12:19.860 This is such a common misconception that 00:12:20.000 --> 00:12:23.460 somehow if you get rich and famous all your problems are solved 00:12:23.460 --> 00:12:28.600 when in reality, these are just cravings that everyone has that will never leave you satisfied 00:12:28.600 --> 00:12:31.000 You will never feel happy and content. 00:12:31.000 --> 00:12:36.000 If a service like betterhelp existed, they should take accountability for their counselors actions 00:12:36.000 --> 00:12:41.240 It should be in their best interest to make sure that anyone that signs up gets a good service 00:12:41.240 --> 00:12:42.600 but in their Terms of Service 00:12:42.600 --> 00:12:43.960 they say that they don't 00:12:43.960 --> 00:12:46.860 and this is obviously because their mass producing it 00:12:46.860 --> 00:12:50.960 and they definitely should not market themselves as a substitute for therapy 00:12:50.960 --> 00:12:55.960 and then at the same time say that they aren't one and hidden in their Terms of Service 00:12:55.960 --> 00:13:01.060 and Youtubers should not take a deal that gives them money per sign up 00:13:01.220 --> 00:13:02.540 if it's for mental health 00:13:02.540 --> 00:13:04.820 or at the very least then disclaim that 00:13:04.820 --> 00:13:08.020 I was slammed by mainstream media a few months ago for 00:13:08.420 --> 00:13:11.560 guess the controversy, guess the big thing that I did 00:13:11.560 --> 00:13:17.040 Well, I shared Amazon referral links in my descriptions which I've never even mentioned. 00:13:17.040 --> 00:13:23.120 That's right everybody. I linked to my equipment and I got in 10% I know I'm a literal scumbag 00:13:23.120 --> 00:13:27.000 So what is this whole better help thing fit in? where where does that go? 00:13:27.000 --> 00:13:30.840 I mean, you can't just treat your fans like dollar signs. 00:13:30.840 --> 00:13:32.540 What kind of person would do that? 00:13:32.540 --> 00:13:36.980 It's disgusting and I don't understand why anyone would do that 00:13:36.980 --> 00:13:38.980 My fans I treat with respect 00:13:38.980 --> 00:13:42.060 And I would never sell them anything ever 00:13:42.060 --> 00:13:46.620 Check out the merch, guys. Link in the description, please the campaign is only nine days left!